Free Shipping
We offer free shipping on all orders within the United States.
There is no minimum purchase required.
Order Processing Time
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Processing Duration: Orders are typically processed within 7–10 business days (excluding weekends and holidays).
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Cut-off Time: Orders placed after 12:00 PM (EST) will be processed on the next business day.
Shipping Time
After processing, shipping within the United States usually takes 3–7 business days.
The total estimated delivery time is approximately 10–17 business days from the order date.
Shipping Methods
We work with reputable carriers such as USPS, FedEx, and UPS to ensure your order is delivered safely and reliably.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email within 1–2 business days.
You can use this number to track your shipment on our website or directly on the carrier’s website.
Address or Product Changes
Requests to change the shipping address or ordered items must be made within 24 hours of placing the order.
Please note that making changes may extend the processing time by 1–2 business days.
Issues with Tracking Numbers
Tracking information may take 1–2 business days to update.
If your tracking number does not work within 3 business days of receiving it, please contact us for assistance.
Missing Items
If any items are missing from your package, please notify our customer support team within 48 hours of delivery so we can resolve the issue promptly.
Late Deliveries
If your order is delayed beyond the estimated delivery timeframe, please contact us within 2 business days for support.
Contact Us
If you have any questions or need further assistance, please feel free to reach out.
Email: support@etwoodcrafts.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Support Hours: Monday to Friday, 10:00 AM – 8:00 PM (EST)